Please make clear pictures of the default and send these to us through mail together with a description of the problem. We do our best to offer a solution as soon as possible.

Unopened, unused articles can be returned, in the original packing, within 14 days to below address:

Vivapets Retouren
Mon Plaisir 4
4879 AN Etten-Leur
The Netherlands

Please always enclose the packing slip or a note with your order number and address details.

We will refund the total amount as soon as possible. In case we receive a damaged return shipment or an unstamped shipment we are entitled to charge costs.

No, this is not possible.

Perhaps you have ordered the wrong product. In that case you simply return it to us (within 14 days). Upon receipt, we will refund the costs as soon as possible.

You can simply place a new order on our website. If you order it on working days before 09.00 pm we will ship it the same day.

If you wish to return an article as you ordered the wrong product, the shipping costs will be at your account.

If you received a faulty article, we request you to return it. In that case we will be responsible for the shipping costs.

Upon received of your return shipment, the money will be transferred to your bank account within 2 working days.

Taste guarantee only applies to Dutch orders.